Pickrr Customer Support

How to raise an issue?
Create a Ticket - Create a ticket from your Pickrr dashboard by clicking on the “Need Help” button located on the bottom right corner of your dashboard, ple...
Mon, 13 Sep, 2021 at 4:32 PM
What are all the Pickrr shipment statuses and their associated meanings?
Pickrr shipment statuses are 10 in total as mentioned below:   Placed Manifested Cancelled Picked up In-Transit  Out for Delivery Delivered Non-De...
Mon, 13 Sep, 2021 at 4:39 PM
Do I have the option to adjust labels as per my requirement?
Yes, you can. We have added new label dimensions of 4.5*6.25 and 4*6 alongwith the existing one. This label contains the product and price details with your...
Wed, 13 Oct, 2021 at 4:35 PM
What are the subscription plans offered by Pickrr? Any free trial period offered?
Pickrr offers no subscription charge policy. The platform is available free of cost. There are no plans or charges for using our dashboard. 
Fri, 10 Sep, 2021 at 4:03 PM
What is the minimum wallet recharge amount for my Pickrr wallet?
We, at Pickrr encourage our sellers to place a minimum of 10-20 orders at the start to better understand Pickrr services and to support that, we allow a ...
Wed, 13 Oct, 2021 at 4:39 PM
What is RTO? Why is there an extra charge on my wallet?
RTO stands for Return to Origin.  The orders that are not delivered despite multiple re-attempts to the customer, come under RTO and these are returned bac...
Wed, 13 Oct, 2021 at 4:40 PM
Which shipment types are supported by Pickrr?
Pickrr Sellers’ Dashboard has 2 types of shipment : Forward Shipment : From sellers’ warehouse to customer’s location. Reverse Shipment : From custom...
Wed, 13 Oct, 2021 at 1:23 PM
What are different types of delivery modes in Pickrr?
There are 2 types of delivery modes : Express - This denotes weight slabs of 500 gms and 1kg, the shipment can be sent via air or surface depending on...
Wed, 13 Oct, 2021 at 1:25 PM