There are multiple reasons for an order to be returned back to the seller. These can be broadly categorised as :

  • Customer refusal : Product no longer required or customer lost interest in product or customer refused to pay for Cash-On-Delivery orders.

  • Incorrect Address : Address details given by the customers are either incorrect or do not exist. This may lead to change in the area or the city.

Customer not available : Customer has requested a future delivery date or is not available to collect the order and seller doesn't want to pay storage fee to the courier company