What are the possible reasons for RTO?
Created by: Shruti Sarojinee
Modified on: Fri, 10 Sep, 2021 at 4:08 PM
There are multiple reasons for an order to be returned back to the seller. These can be broadly categorised as :
Customer not available : Customer has requested a future delivery date or is not available to collect the order and seller doesn't want to pay storage fee to the courier company
Customer refusal : Product no longer required or customer lost interest in product or customer refused to pay for Cash-On-Delivery orders.
Incorrect Address : Address details given by the customers are either incorrect or do not exist. This may lead to change in the area or the city.
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