Create a Ticket - Create a ticket from your Pickrr dashboard by clicking on the Need Help” button located on the bottom right corner of your dashboard, please refer to the screenshot below: 

Select the right "Issue Category"


Note : The support team is available from Monday to Saturday 10:00 AM to 7:00 PM

Find the Pickrr Support Escalation Matrix below for your reference:


Types of Issues you may raise


Resolution TAT

Pickup Issue



All the pickup issues which are pending for more than 24 hours


A case should be escalated , only after it has been pending from 24 hours 


1-2 Business Days 


Weight Dispute Issue


Weight discrepancy issues, Incorrect weight charged against a shipment


AWB No /Claimed Weight  is required to resolve your concern in the timelines

7-10 Business  days 


Delivery/RTO Related Issue


Delayed delivery, Shipment stuck, Re-attempt required, RTO required etc.


AWB mandatory , NDR Instructions required for reattempt/RTO

2-3 Business days 


Shipment Lost/Damaged/Wrong Delivery/POD


These are the disputes against a particular shipment


Seller to raise the dispute within 48 hours of delivery to consignee or RTD along with the following proofs


  • Packaging Images and Unboxing video are required 
  • Signature and Remarks on POD is required


7-10 Business  days 


Invoice/Billing Related Issue


Invoice/Billing/GST/TDS reimbursement/Ledger related issues


Your GST, Name, PAN address should be updated as per the firm on all the Invoice/bills. 

4 Business days 


Tech Support


Any problems being faced with the dashboard, tracking portal etc.

Mention your registered Email ID.

Mention the steps that you followed which caused the error.


Upload the screen shot OR Error message through. 



2 Business days 




All other issues which are not listed above


To get a faster resolution do not select this option if your issue/concern is above listed


2 Business days