Create a Ticket - Create a ticket from your Pickrr dashboard by clicking on the Need Help” button located on the bottom right corner of your dashboard, please refer to the screenshot below: 


Select the right "Issue Category"

             



Note : The support team is available from Monday to Saturday 10:00 AM to 7:00 PM



Find the Pickrr Support Escalation Matrix below for your reference:


Issues

Types of Issues you may raise

Prerequisites

Resolution TAT

Pickup Issue

 

 

All the pickup issues which are pending for more than 24 hours

 

A case should be escalated , only after it has been pending from 24 hours 

 

1-2 Business Days 

 

Weight Dispute Issue

 

Weight discrepancy issues, Incorrect weight charged against a shipment

 

AWB No /Claimed Weight  is required to resolve your concern in the timelines

7-10 Business  days 

 

Delivery/RTO Related Issue

 

Delayed delivery, Shipment stuck, Re-attempt required, RTO required etc.

 

AWB mandatory , NDR Instructions required for reattempt/RTO

2-3 Business days 

 

Shipment Lost/Damaged/Wrong Delivery/POD

 

These are the disputes against a particular shipment

 

Seller to raise the dispute within 48 hours of delivery to consignee or RTD along with the following proofs

 

  • Packaging Images and Unboxing video are required 
  • Signature and Remarks on POD is required

 

7-10 Business  days 

 

Invoice/Billing Related Issue

 

Invoice/Billing/GST/TDS reimbursement/Ledger related issues

 

Your GST, Name, PAN address should be updated as per the firm on all the Invoice/bills. 

4 Business days 

 

Tech Support

 

Any problems being faced with the dashboard, tracking portal etc.

Mention your registered Email ID.


Mention the steps that you followed which caused the error.

 

Upload the screen shot OR Error message through. 

 

 

2 Business days 

 

Others

 

All other issues which are not listed above

 

To get a faster resolution do not select this option if your issue/concern is above listed

 

2 Business days